Pre-Disconnection Visit Service
At Gas Special Projects, we offer pre-disconnection visits to help you avoid unnecessary gas supply interruptions. Our goal is to spot issues early, provide solutions, and ensure your gas remains safe and uninterrupted.
24/7 Availability
24 Hours Per Day 7 Days Per Week
UK Wide Service
Gas Special Projects Ltd, Berkeley Suite, 35 Berkeley Square, Mayfair, London, W1J 5BF
Support Line
Gas Pre-Disconnection Visit Services UK
What Is a Pre-Disconnection Visit Service?
A pre-disconnection visit service involves an on-site assessment carried out before a gas supply is disconnected due to unpaid bills, tampering, or safety concerns. This service ensures that all options have been explored to resolve the issue while providing gas suppliers with vital information to make informed decisions.
How Does Gas Special Projects Deliver Pre-Disconnection Visit Services?
1. Customer Engagement and Support
We communicate directly with customers to discuss their situation, offering solutions such as payment plans or prepayment meters to avoid disconnection.
2. Thorough Site Assessments
Our team inspects the property and gas system for safety risks, tampering, or technical issues that may have contributed to the problem.
3. Evidence Collection
We document findings with clear reports and photographic evidence, ensuring suppliers have the necessary information to proceed with appropriate actions.
4. Vulnerability Checks
We assess whether the customer may belong to a vulnerable group, ensuring compliance with UK regulations and providing tailored support when needed.
5. Recommendations For Next Steps
Our experts provide actionable recommendations to gas suppliers, including alternatives to disconnection or confirmation that disconnection is necessary.
Why Are Pre-Disconnection Visit Services Important?
- Promote Fairness: Engage with customers to resolve issues before taking the step of disconnection.
- Protect Vulnerable Customers: Identify and support individuals who may require additional care.
- Ensure Compliance: Meet UK legal and regulatory standards for handling disconnection cases.
- Reduce Costs: Resolve issues early to avoid the expense and complexity of disconnection and reconnection.
- Maintain Safety: Identify and address any risks such as tampering or faulty systems during the visit.
Our Commitment to Safety and Professionalism
How First Aid, SIA Training, and Body Cameras Set Us Apart
We conduct pre-disconnection visits to help resolve issues like non-payment or tampering before disconnection becomes necessary. Our focus is on transparency, professionalism, and effective resolution.
First Aid Certified Engineers
First Aid Certification for Emergency Readiness
Our first aid certified engineers are prepared to handle emergencies, ensuring safety and welfare during all pre-disconnection visits.
What Sets Us Apart:
All our engineers are trained in first aid, equipping them to handle medical emergencies that may occur during a visit. Whether it’s a minor injury or a more serious incident, they are prepared to act quickly and effectively.
What We Can Do Beyond Others:
- Respond immediately to medical emergencies, ensuring the welfare of everyone involved.
- Handle unforeseen incidents calmly, preventing delays in the work.
- Reassure clients by prioritising health and safety on-site.
The Benefits:
- Gives you confidence that your safety is our priority.
- Reduces risks by ensuring trained professionals are always prepared.
- Demonstrates a proactive approach to maintaining high safety standards.
Why It Matters:
Accidents and emergencies can happen at any time. With first aid-certified engineers, you can trust that your safety is in capable hands.
SIA Training for Hostile Situations
SIA Training for Sensitive Interactions
Pre-disconnection visits often involve sensitive discussions. Our engineers are trained to the same standards as SIA-accredited security officers, enabling them to manage disputes with care and professionalism.
What Sets Us Apart:
Our engineers receive SIA-accredited training, giving them the skills to manage sensitive or high-pressure situations. This includes conflict resolution, de-escalation techniques, and maintaining professionalism in all interactions.
What We Can Do Beyond Others:
- De-escalate tense situations, ensuring work continues without unnecessary disruption.
- Handle disputes respectfully, maintaining focus on completing the job.
- Approach challenging environments, such as warrant executions, with confidence and authority.
The Benefits:
- Protects both clients and engineers by reducing the risk of conflicts escalating.
- Ensures professional conduct even in the most difficult scenarios.
- Builds trust through respectful and effective communication.
Why It Matters:
Gas services can sometimes involve sensitive situations. SIA-trained engineers ensure that even the most challenging tasks are handled with professionalism and care, giving you peace of mind.
Body Cameras for Transparency
Body Cameras for Trust and Accountability
Body cameras are used during every visit to document interactions and ensure all processes are conducted fairly and professionally.
What Sets Us Apart:
All our engineers wear body cameras during visits, providing an impartial and accurate record of every action and interaction. This commitment to transparency ensures trust and accountability at every stage of our work.
What We Can Do Beyond Others:
- Provide you with documented evidence of all work completed.
- Protect themselves and you by maintaining an unbiased record of events.
- Uphold the highest professional standards, reinforcing ethical practices.
Benefits:
- Offers peace of mind through full transparency.
- Minimises disputes by ensuring accurate documentation of all activities.
- Builds trust by showing a clear commitment to accountability.
Why It Matters:
When you hire us, you deserve to feel confident in the quality and integrity of the work. Body cameras provide that assurance, ensuring transparency in every interaction.
Why Choose Us For Pre-Disconnection Visits?
We balance customer care with operational efficiency.
We Help Prevent Supply Disruptions
Our pre-disconnection visits allow you to tackle issues before your gas supply is cut off. Whether it’s a billing issue or a safety concern, we address problems early, ensuring your gas stays connected. For example, we helped a family avoid disconnection by working out a quick payment plan and resolving the issue on the spot.
We're Available 24/7
We understand that issues don’t always happen during office hours. That’s why we’re available around the clock. Recently, a customer called us late at night with an urgent concern about a possible disconnection. We arrived quickly, fixed the problem, and kept their gas supply running smoothly.
We Handle Everything
From the moment we arrive, we manage the entire process. Whether it’s checking for faults, fixing minor issues, or talking through payment plans, we take care of everything. This means you can relax, knowing the problem will be sorted without unnecessary stress.
Your Safety Comes First
Our main priority is making sure your gas supply is safe and secure. During each visit, we check for any risks and ensure everything complies with the latest safety regulations. We’ll explain everything clearly so you understand what’s happening and how we’re keeping your property safe.
Why Choose Gas Special Projects?
With extensive industry experience, 24/7 availability, and Gas Safe accreditation, our team brings trusted expertise to every visit. We respond quickly, provide detailed reports, and keep your systems safe from unauthorised tampering.
What Sectors Do We Serve?
Industries Served by Our Pre-Disconnection Services
Commercial Properties
We secure retail spaces and offices from gas tampering, keeping operations uninterrupted.
Industrial Premises
In factories and warehouses, we focus on safety and compliance to protect high-risk areas.
Residential Properties
We help housing associations and residential homes ensure safe, compliant gas usage.
Custom Solutions for Special Projects
What Do Our Customers Say About Our pre Diconnection Services?
What Our Clients Say
Laura D – Homeowner
Wolverhampton UK
“I was really worried about my gas being cut off because of an overdue bill. Gas Special Projects came for a pre-disconnection visit and walked me through my options. They helped me set up a payment plan, so I didn’t lose my supply. I’m really grateful for their help—they were professional and friendly the whole time.”
James R – Landlord
London UK
“As a landlord, I try to avoid any disruption for my tenants. When we faced a possible gas disconnection due to a safety issue, Gas Special Projects came out quickly. They fixed the problem during their visit, and we managed to avoid any cut-offs. Their service was a lifesaver, and it kept things running smoothly for everyone.”
Sophie M – Small Business
Essex UK
“Our small business relies heavily on gas, so a disconnection would have caused major issues. Gas Special Projects came for a pre-disconnection visit and sorted everything out before it became a bigger problem. They were thorough and explained each step clearly. Thanks to them, we avoided any downtime, which was a huge relief.”
Why Choose Our Pre-Disconnection Visits?
We help protect your property and avoid unnecessary gas supply cut-offs. Our process is built on transparency, safety, and ensuring your supply remains secure.
Initial Contact and Scheduling
We work with gas suppliers and property owners to arrange a convenient time for the pre-disconnection visit. Communication is clear and direct to avoid any misunderstandings.
Assessment of the Situation
Once on-site, we assess the reasons behind the potential disconnection. This could involve looking at billing disputes, safety concerns, or technical issues with the gas supply.
Finding a solution
Where possible, we aim to resolve issues during the visit—whether it’s fixing a fault or working out a payment plan to avoid disconnection. Our goal is always to prevent disruption.
Reliable Solutions For Pre-Disconnection Visits
We focus on resolving issues before they result in disconnection. Our team’s main objective is to keep your gas supply running smoothly while addressing any potential risks.
Dependable Expertise
Our team of seasoned professionals has a wealth of experience across the UK, handling everything from routine checks to urgent disconnection risks. For instance, during a visit in Glasgow, we helped a family avoid disconnection by resolving a billing issue on the spot, ensuring their gas supply remained uninterrupted.
ongoing help and advice
Our commitment doesn’t end with the visit. We stay connected, offering advice on maintenance, payments, and safety checks. Think of us as your safety partner, always looking out for your best interests.
Prevent Disconnections with Timely VisitsProactive solutions to protect your gas supply||Early action to avoid unnecessary disruptions||Safe and secure gas supply management with pre-disconnection visits.
Key Statistics on Gas Disconnections and Pre-Disconnection Visits
Learn how prevelant gas disconnections are in the United Kingdom
Gas Disconnections
Around 800,000 people in the UK went more than 24 hours without gas or electricity in 2023 because they couldn’t afford to top up their prepayment meters
Households In Debt
As of 2023, 5.3 million people across Great Britain live in households in debt to their energy suppliers, putting them at risk of disconnection
Pre-Disconnection Visits
Suppliers must give at least 7 days’ written notice before disconnecting a customer’s gas supply. This is a legal requirement under the Gas Act 1986.
Secure Your Energy Supply
Act now to prevent unauthorised use. Schedule an intelligence visit and safeguard your operations.
eNSURING A SMOOTH DISCONNECTION PROCESS
We work with gas suppliers and customers to ensure pre-disconnection visits are handled smoothly and efficiently. Our aim is to resolve issues early and avoid unnecessary disconnections, protecting your gas supply and keeping things running.
Resolving issues before they escalate
We make sure every visit identifies and resolves potential problems that could lead to disconnection. Whether it’s a billing dispute or a safety concern, we work with you to find practical solutions that prevent disruption to your gas supply.
Proactive problem solving
We address issues before they become major problems. During our pre-disconnection visits, we help you understand what needs to be done to avoid losing your gas supply. Think of it as a friendly reminder that keeps your home or business running without interruption.
Prioritising clear communication
We believe in open, straightforward communication. Our team explains each step of the process clearly, offering advice on payment options or technical fixes to keep your gas supply on. In one recent case, we helped a landlord resolve a billing issue on the spot, preventing a costly disconnection.
Experienced and qualified Gas Engineers
Our engineers are fully trained and continue to update their skills to ensure they provide the best service possible. Whether it’s explaining complex issues or making repairs, we bring expert knowledge and a calm approach to every visit.
Craig Macarthur
Managing Director & Founder
Or alternatively call us on 020 4610 0947
Our Accreditations
At Gas Special Projects, we are committed to excellence, holding key certifications such as ISO 9001 for quality management, ISO 14001 for environmental responsibility, ISO 45001 for health and safety, and ISO 27001 for information security. As a Gas Safe registered company, we ensure our services meet the highest industry standards for safety, compliance, and professionalism.
Meet Our Pre-Disconnection Service Team
The GS Projects Pre-Disconnection Team
Craig Macarthur
Managing Director
Brian Forde
UK Area Manager
Bethany Collins
HR & Finance Manager
Paul Quinn
Business Development
What area do our Pre-Disconnection Services Cover?
Pre-Disconnection Services Across the UK
UK-Wide Benefits of Pre-Disconnection Visits
Across the UK, our pre-disconnection visits help households and businesses avoid unnecessary gas cut-offs, keeping vital energy supplies intact. Whether you're in a bustling city or a rural village, the outcome is the same: fewer disruptions, more peace of mind. We work closely with gas suppliers to resolve issues quickly, ensuring your gas stays connected without the need for drastic action. Our team recently helped a family in the Midlands by resolving a billing issue on-site, saving them from an unexpected disconnection. These visits help prevent the stress and inconvenience of being without gas, particularly during cold UK winters.
Tailored Support for London Homes and Businesses
In London, where energy demands are high, pre-disconnection visits offer an extra layer of protection. Our team understands the unique challenges of managing gas supplies in the capital, from busy office blocks to historic homes. We recently assisted a business in central London, resolving a dispute over a faulty meter and avoiding disruption to their daily operations. By acting early, we ensure Londoners can keep their homes warm and their businesses running smoothly, even in the face of potential disconnection.
Gas Special Projects Ltd
Frequently Asked Questions About Our Pre-Disconnection Services
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